Privacy Policy

Last updated: 28 August 2026

Privacy Policy

At Bus Stop Heroes, we respect your privacy and want you to feel confident when using our website.

This Privacy Policy explains what personal information we may collect when you visit busstopheroes.co.uk, how we use it, and the choices and rights you have regarding your information.

1. Who we are

Bus Stop Heroes is an independent community project created to celebrate the people, stories and spirit of the Eastbourne bus community.

Bus Stop Heroes is not an official Stagecoach website and is not operated by, affiliated with or endorsed by Stagecoach Group or its associated companies.

For privacy enquiries, you can contact us at:

hello@busstopheroes.co.uk

2. Information we may collect

When you use this website, we may collect information that you choose to provide to us, including:

  • Your name

  • Your email address

  • The subject of your enquiry

  • The contents of messages you send through our contact form

  • Any other information you choose to include when contacting us

We may also receive limited technical information when you visit the website, such as your browser type, device type, IP address and basic website usage information.

3. How we use your information

We may use your information to:

  • Respond to questions or messages

  • Deal with suggestions and feedback

  • Help people who would like to take part in Bus Stop Heroes

  • Administer and protect the website

  • Improve the website and its content

  • Prevent misuse, spam or security problems

  • Meet any legal obligations that apply to us

We will not use your contact details to send marketing messages unless you have specifically agreed to receive them.

4. Our legal basis for using your information

Where UK data protection law applies, we process personal information only where we have a lawful reason to do so.

Depending on the situation, this may include:

Legitimate interests – for example, responding to enquiries, maintaining the website and keeping it secure.

Consent – where you have specifically given us permission, such as agreeing to certain non-essential cookies or communications.

Legal obligation – where we are required to retain or disclose information by law.

5. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

Messages and contact details may be retained while we deal with an enquiry and for a reasonable period afterwards in case we need to refer back to the conversation.

Information that is no longer required will be deleted or securely disposed of where reasonably possible.

6. Sharing your information

We do not sell your personal information.

Information may be processed by trusted service providers that help us operate the website, such as our website hosting or technical service providers.

We may also disclose information where required by law or where reasonably necessary to protect the website, Bus Stop Heroes or other people.

7. Website hosting

The Bus Stop Heroes website is hosted using Hostinger.

Our hosting and website service providers may process limited technical information required to operate, secure and deliver the website.

Their own privacy policies may also apply to information processed through their services.

8. Cookies

Our website may use cookies and similar technologies.

Some cookies are necessary for the website to work correctly, for example for security or essential website functionality.

Other cookies, including certain analytics or tracking technologies, should only be used where you have given the appropriate consent.

You can change or withdraw your cookie preferences where the website provides that option.

9. Links to other websites

The website may contain links to other websites, social media platforms or services.

Bus Stop Heroes is not responsible for the privacy practices or content of external websites. You should review the privacy information provided by those services before giving them personal information.

10. Your rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

  • Ask what personal information we hold about you

  • Request a copy of your information

  • Ask us to correct inaccurate information

  • Ask us to delete your information in certain circumstances

  • Object to or restrict certain uses of your information

  • Withdraw consent where processing is based on consent

To make a request, contact:

hello@busstopheroes.co.uk

You also have the right to raise a concern with the Information Commissioner's Office (ICO) if you believe your personal information has not been handled correctly.

11. Changes to this policy

We may update this Privacy Policy when the website, our activities or legal requirements change.

The latest version will always be published on this page with the date it was last updated.